Question 1

Are your candles natural?

Accepted Answer

Yes, 100% natural. Each candle is hand poured by Jason and made with vegetable based soy wax which gives a much cleaner & longer burn - so no nasties compared to other candles.  Soy wax comes from soybeans which are a renewable source of energy and being biodegradable means it’s kinder to the environment. Soy wax is also easily washable with soap and water and does not stain. All products are sourced from UK suppliers and we try to use natural, recyclable, and biodegradable packaging as much as possible.

Question 2

How long will my candle burn for?

Accepted Answer

I’ve spent many hours testing candle burn times and no two candles are the same depending on where you choose to burn it. Therefore, I give an approximate burn time of 45+ hours for a 30cl candle. I’d advise keeping windows and doors closed as draughts can cause candles flames to flicker which could reduce burn time, and reduce the fragrance throw.

Question 3

What will my candle look like?

Accepted Answer

As all the candles are handmade, they are unique so no two candles will look the same! Different oils produce different colours. For example, a candle using range or mandarin oils will have a slightly orange/yellow colour to the wax. Candles that use clear oils like Lavender will appear whiter in appearance.  There may be a tiny air bubble on the surface of the candle - this is completely normal when using soy wax and does not affect it's burn time or scent throw. This is what makes these candles so unique compared to other mass-produced factory-made candles on the high street.

Question 4

How can I maximise the burn time of my candle?

Accepted Answer

You can maximise the burn time of your candle by making sure you trim the wick to no more than 5mm and letting it burn for a minimum of 4 hours the first time you light it. Once your candle has reached its full burning pool, it is recommended burning your candle for no longer than 4 hours. Remember to TRIM THE WICK between burns to get the most out of your candle. This stops the wick from drooping into the melted wax and "drowning" making it difficult to light.

Question 5

When will my candle arrive?

Accepted Answer

We will aim to post out your order within 3-5 working days but in busy periods there may be a slight delay. Please send me a message to if you need your order urgently. I will do my best to accommodate your request. The orders will be posted by 2nd class tracked and signed, this will reduce any worries of lost packages. If you would like faster shipping then this can be arranged, just let me know via the contact form on the website and I will adjust the delivery charges. Kingswood candle company try’s to be as environmentally aware as possible so you won't receive a paper invoice in your package, instead I will email you a digital copy.

Question 6

Do I need an account to buy your candles?

Accepted Answer

No – you just select your candle and go to your shopping cart. I accept payments with PayPal and credit/debit card payments.

Question 7

Will the order be tracked?

Accepted Answer

All UK orders will automatically be sent out via Royal Mail 2nd class unless otherwise specified. It will take 2-3 days for your candle to arrive. I always obtain proof of postage. Your unique tracking code will be emailed to you so you can keep track of your order

Question 8

I’ve received my candle, but it’s broken!"

Accepted Answer

Accidents happen and if your candle is damaged in shipment, then a replacement candle will be sent out to you. This will require a photo of the damaged items within 3 days of receiving the goods.

Question 9

My candle hasn’t turned up yet...

Accepted Answer

Please let us know via the contact form if you haven't received your candle and we will do our best to track it down for you.

Question 10

Can I get a refund?

Accepted Answer

hope you will love my candles but if you wish to return one then please let me know within 7 days of receipt of the item. I am happy to refund the full amount provided it has not been lit and remains in its original packaging and is not a bespoke candle. Shipping costs are at customers' expense.

Question 11

I’d like to collaborate with you...

Accepted Answer

hope you will love my candles but if you wish to return one then please let me know within 7 days of receipt of the item. I am happy to refund the full amount provided it has not been lit and remains in its original packaging and is not a bespoke candle. Shipping costs are at customers' expense.

Question 12

​Can I place an order for bespoke candles?

Accepted Answer

Yes! We am very happy to make custom orders. We can create a scent of your choice in any size, We're happy to discuss any ideas with you.

Question 13

Do you do wedding favours?

Accepted Answer

Yes! Happy to make bespoke mini candles to help celebrate your special day.  Please contact us for further information on prices and to discuss what you would like to make your day that extra bit special.

Question 14

I’d like to stock your candles in my shop...

Accepted Answer

Wonderful news! We currently supply a handful of boutique and vintage shops with our candles so please get in touch with us via the contact page to discuss further.

Question 15

Can I use my wax air freshener in my car?

Accepted Answer

You can, but at your own risk. We strongly advise that the wax air fresheners are kept in their original packaging, and that the product is kept away from direct sunlight, or the car heaters, to avoid the wax from misshaping or melting completely.

Order any 4 Wax Melts and receive a 5th for free!

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KINGSWOOD CANDLE COMPANY

LUXURY SOY BASED CANDLES & WAX MELTS MADE IN CHESHIRE, UK

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